APIs have gone beyond technical development opportunities and are now bringing strategic value to businesses. They are opening new revenue lines. Whether it is the Printicular app from MEA labs that leveraged Walgreens’ photo printing and pharmacies through an API or APIs provided by Salesforce.com, Expedia, Zapier, and Google, revenues have skyrocketed.
Generative AI (GenAI) is revolutionizing customer experience (CX) across various industry sectors by enabling deeper personalization, streamlining customer and employee services, and optimizing operations.
Global Capability Centers (GCCs) have played a crucial role in driving operational efficiencies and fostering innovation for large enterprises at a global scale.
Conversational AI- a sophisticated data-driven technology enabling human-like dialogue across digital platforms–is empowering businesses from diverse industries to deliver quick, friendly, scalable, and personalized customer experiences round the clock.
GenAI creates new content, including images, and texts, by learning from training datasets. Its ability to simulate complex behaviors, generate novel and personalized content, adapt in real-time, and remain robust even in the face of data scarcity sets it apart from traditional AI and Machine Learning (ML) models.
AI is revolutionizing healthcare by enhancing diagnostic accuracy, personalizing treatments, streamlining medical delivery, and facilitating industry advancements in predictive analytics, significantly improving patient outcomes.
