Recognition in ISG Quadrants

Torry Harris has been named a Contender in two key ISG quadrants

GCC Design and Setup

  • Evaluates providers supporting enterprises in establishing GCCs.
  • Recognizes expertise in strategic advisory, operational framework development, and scalability.
  • Assesses capabilities in location strategy, regulatory compliance, operating model design, and talent acquisition.

GCC Optimization and Enhancement

  • Assesses providers focused on driving operational excellence within GCCs.
  • Recognizes expertise in process automation, AI-led analytics, and digital transformation.
  • Evaluates providers embedding Lean, Six Sigma, and design thinking to optimize efficiency and service quality.

What ISG analysts are saying

Torry Harris is best suited for enterprises seeking a digital-first, transformation-led partner to set up or scale capability centers beyond traditional offshoring. It excels in delivering GCCs that are lean, AI-enabled and strategically aligned with global business objectives.

- Gaurang Pagdi
Lead Analyst, ISG

Report Highlights

AI-led, future-ready operations

Torry Harris integrates AI and automation across all layers of GCC operations to enable future-ready capabilities. With frameworks tailored to GCC maturity, it helps clients automate routine tasks, introduce predictive intelligence and deploy custom AI solutions. It incorporates low-code/no-code platforms and cloud-native architectures, accelerating execution while maintaining agility. This tech-forward model enables leaner processes, improved decision-making and scalable service delivery.

Trusted by global enterprises

Torry Harris is a preferred transformation partner for its long-standing large enterprise clients, such as BT and Schneider Electric. It delivers core system modernization, marketplace solutions and integrated delivery models. Its long-term client relationships underscore its ability to deliver sustainable, high-value outcomes.

Fast, flexible talent scaling

Torry Harris’ strong regional network enables rapid workforce ramp-up across digital roles. Its in-house HR function and external partnerships support dynamic team composition and cultural alignment.

Strong positioning for brownfield and greenfield GCCs

Whether supporting an enterprise’s first GCC or optimizing an existing one, Torry Harris offers structured support that blends foundational setup, digital transformation and operational excellence.

AI-anchored transformation frameworks

AI is at the core of Torry Harris’ GCC offering. Its proprietary AIM (AI, integration and managed services) framework adapts to each client’s maturity - whether foundational, operational or pioneering. The firm deploys custom-built AI solutions such as ops.ai, copilots, orchestration tools, and cloud-native platforms to drive intelligent operations, enhance governance and deliver measurable cost efficiencies.

Strategic co-creation with operational control

Through its comanaged engagement models, Torry Harris balances agility with governance. Clients benefit from flexibility in ownership while maintaining visibility and control over transformation outcomes.

About

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG’s enterprise clients. The research currently covers providers offering their services across multiple geographies globally. For more information about ISG Provider Lens™ research, please visit this webpage.